Privacy Policy

1. Introduction

Shakura Foods ("we", "us", or "our") operates shakurafoods.com. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and place orders. By using our site, you agree to the terms of this policy.

2. Information We Collect

We collect the following types of information:

• Account information: Name, email address, phone number, and password when you register.
• Order information: Delivery address, items ordered, payment method, and transaction records.
• Usage data: Pages visited, browser type, and device information collected automatically.
• Communications: Messages sent to us via WhatsApp, Facebook, or email.

3. How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Send order confirmations, shipping updates, and customer support replies.
• Improve our website and product offerings.
• Comply with legal obligations.

We do not sell or rent your personal information to third parties.

4. Payment Information

Online payments are processed securely via SSLCommerz. We do not store your card or mobile banking credentials on our servers. All payment transactions are encrypted and handled by the payment gateway.

5. Data Sharing

We may share your information with:

• Delivery partners: Your name and address are shared with courier services to fulfil your order.
• Service providers: Email delivery (Resend), hosting, and analytics providers who are bound by confidentiality agreements.
• Legal authorities: When required by law or to protect our rights.

6. Cookies

We use session cookies to keep you logged in and to maintain your cart. We may use analytics tools to understand how our site is used. You can disable cookies in your browser settings, but this may affect site functionality.

7. Data Retention

We retain your account and order data for as long as your account is active or as required to provide our services. You may request deletion of your account by contacting us — we will erase personal data within 30 days unless retention is required by law.

8. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and data.
• Withdraw consent at any time where processing is based on consent.

To exercise these rights, contact us at hello@shakurafoods.com.

9. Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, or loss. Passwords are stored using strong cryptographic hashing. Our site uses HTTPS encryption for all data transmission.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or requests, please contact us:

• Email: hello@shakurafoods.com
• Location: Dhaka, Bangladesh